How are we handling COVID-19?
In light of the evolving COVID-19 situation, Watzin Veterinary Clinic is currently focusing on the health and safety of all our patients, clients and staff. We will continue to adhere to Public Health protocols and keep you up to date on how we are handling appointments as the situation changes.
In the interest of all of our clients and staff, the Watzin Veterinary team requests that any clients who are exhibiting symptoms such as fever, cough, shortness of breath, or respiratory difficulties refrain from coming to the facility and have a family member or friend bring their pet to the appointment. Watzin Veterinary Clinic team members will be minimizing direct human-to-human contact while following all recommended hygiene practices.
As of May 19th, 2020 we will resume routine appointments such as Comprehensive Annual Health Examinations, Vaccinations, 4DX Heartworm & Tick testing, and Grooming appointments. Our clinic hours are still the same. We’re here Monday – Friday (7:30AM-7:00PM & Saturday 8:00AM-3:00PM).
We are also currently offering the option of Telemedicine Consultation appointments directly with one of our Veterinarians if the patient qualifies for this type of appointment. Since these appointments are on a case by case basis, please call the clinic to determine if the Veterinarian is able to offer a virtual appointment or if they will need to physically see your pet.
Medications & Diets
Due to increased demands, we are experiencing a delay in receiving shipments from our suppliers for food, medications, and even some of our hospital supplies. As a result, we recommend placing your food and medication orders at least 7 days in advance to ensure they arrive on time for when your pet needs them. We will be limiting medication refills to a 2 month supply and food purchases to 1 bag/case per pet in a household.
Food and pet supplies can also be ordered directly from our online Watzin Vet Store and delivered right to your home. Click HERE to place an order.
Curbside Food & Medication Pick Up
For the safety of our staff and clients, we are providing ‘curbside’ services as clients will not be permitted into the facility at this time:
- When you arrive at the clinic to pick up food or medications, please call us from your car and we will happily bring them out to your vehicle. Payments can be made by credit over the phone or by debit at your car. Please avoid using cash at this time.
- When you arrive for your pet’s appointment, please call us from the car to inform us of your arrival. A team member will greet your pet outside to bring them into the clinic to see the Veterinarian. After your pet has been examined by the Veterinarian, they will call you to discuss the details of your pet’s appointment, and relay any treatment recommendations. We encourage payment for services be made by using a credit card over the phone or if preferred, we can bring the debit terminal outside to your vehicle.
Surgical Admit Protocol
- Consent documentation will be emailed the day before your pet’s surgery and we ask that you sign the consent forms and email them back, either by scanning, taking an image of the sign documents or by fax (905-690-0050). Please call us from the vehicle upon arrival on the morning of the surgery for your pet’s admit. A Registered Veterinary Technician (RVT) will call you post-surgery to go over discharge information. In addition, the RVT will send you information about your pet’s surgery via email for review. We are happy to discuss any questions over the phone or by email.